Ontario One Call is a third-party information gathering and notification service. We do not perform physical locates. What we do is take as much information from the excavator as possible, and send it to our members in a standardized format. There are a number of companies who you may hire to perform locates on your behalf if you are not currently staffed to do so.
Bill 8, Ontario Underground Infrastructure Notification System Act, 2012 states that a member must “mark on the ground the location of its underground infrastructure and provide a written document containing information respecting the location of the underground infrastructure; or; state in writing that none of its underground infrastructure will be affected by the excavator or dig.” This means that when you get a locate request from us you must provide some kind of paperwork to the excavator, typically by faxing, emailing, or leaving it onsite. That paperwork must either be a clearance, saying you have no infrastructure in the dig area, or it must accompany and explain the location of your infrastructure which has been marked, typically with paint, or flags.
From time to time our members will receive locates that are not on top of but within the vicinity of their infrastructure. This is usually because our notification system works on street segments, so you may be notified when the excavation is 1-2 blocks away from where you have underground infrastructure. Longer street segments in non-urban areas may also cause notification for excavation activity that is physically far away, but still within 1-2 blocks away.
Members are required to respond to excavator directly with either a physical locate and paperwork or a clear in written form. IF you do not have any buried infrastructure, but have received a notification, a response is still required to the excavator regarding your position. If there is a different infrastructure owner that should be contacted, it is courteous to provide that information to the excavator. Finally, if the dig location is extremely far away from your infrastructure please contact firstname.lastname@example.org.
Members have an obligation under Ontario One Call’s Regulations to report the status of locates through the 360 Feedback application. For more information on how to use 360 Feedback contact email@example.com.
Our contact centre is open and operating 24 hours a day, through all weekends and holidays, and locate requests may come in at any time, so we need to be able to send you information (by fax, email or ftp) at all hours. For standard locate requests you have 5 business days from when you receive the locate request to respond to the excavator. As long as you can receive these tickets at all hours we do not expect you to respond to them. Emergencies however, can also come in at any time and the Terms and Conditions of the Ontario Underground Infrastructure Notification Systems Act state that you must respond to emergency requests within 2 hours. We recommend that you have an on-call phone number available for us to reach you with these requests after hours.
Ontario One Call defines an emergency as “a loss of essential service, or a danger to the public.” We ask every contractor if they are digging for this reason when they call to request an emergency. We also tell them that a crew must be onsite or ready to dig within the next two hours, and we request an on-site contact name and number.
|Contact firstname.lastname@example.org for more information about Emergency locate requests.|
The Project Locate is defined as any or all of the following criteria; a request:
• that encompasses an area greater than one city block in an urban environment or 1000 meters in a rural setting
• that will take longer than 30 days duration to complete i.e. water/sewer replacement, deep servicing, utility relocation
• where the same type of work is being requested in multiple geographical locations (i.e. pole replacements, tree planting, stump removal, anode replacement, mailbox installations, etc.)
Use this option if the work you are doing meets any or all of the criteria above. If your work does not meet any of the above criteria, submit a request through the “Create ticket” feature for a standard request.
There is no further difference between the two options. Tickets will be processed at the same priority by Ontario One Call, and locators must still abide by the Ontario Underground Infrastructure Notification System Act to ensure they are compliant with the locate request response times.