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Current Opportunities

Contact Centre Agent – Peak Season Contract

Position Overview:

Ontario One Call is the legislated ‘Call Before You Dig’ provider and Regulator for the Ontario Underground Infrastructure Notification Systems Act 2012.

Ontario One Call operates inbound contact centres, which take and process requests from anyone who may be digging near underground infrastructure and route the requests to our members. The over 780 underground utility owners or operators across Ontario – including utilities, municipalities and other entities – who are the members of Ontario One Call, can then provide locates to protect their buried infrastructure. Ontario One Call is also responsible for public education, industry outreach and compliance. Ontario One Call’s mandate is defined in Provincial Law and we are governed by a representative Board of Directors consisting of both excavator and members.

Ontario One Call is currently looking for Contact Center Agents to assist us with processing the high volume of requests received during peak season. These contract positions end on October 31, 2018. Agents communicate daily with homeowners, excavators, owners of underground infrastructure and those involved in the excavation process while providing outstanding customer service in damage prevention and public safety. This role reports to the Contact Centre Manager. If successful, all new hires will be required to attend mandatory, paid, full-time training for the first two weeks.

20+ Positions Available

Start Dates in 2018

Primary Responsibilities:




Ontario One Call is an equal opportunity employer. Accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

As part of the recruitment process, the selected candidate will be required to provide employment references and successfully complete a criminal background check.


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