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News

Unscheduled Outage – Phone Queues

At approximately 1:45 PM EST Nov 8th 2017 the Contact Center’s phone queues were not accepting calls.   Call volume was re-routed directly to Agents without the front end menu.

The front end menu and queues were restored at 2:21 PM EST Nov 8th, 2017

Ontario One Call – System Maintenance Nov 23rd, 2016

Ontario One Call will be performing system maintenance November 23rd, 2016 between 9:00 PM and 12:00 am EST.

During this maintenance window, the call center will only process emergency locates during the maintenance window and the following applications will be offline.

  • Web Portal
  • 360 Feedback
  • Maps on the web
  • Subscriptions on the web

 

Ontario One Call – Emergency System Maintenance

As a result of an update last night, additional patches will be installed this evening.

At 4:00 PM EST the Web Portal will be offline for up to 30 mins.

At 6:30 PM EST the Call Centre will operate in a manual mode only accepting emergencies for up to 30 mins.

Ontario One Call – Unscheduled System Maintenance

Due to an unforeseen system issue Ontario One Call will be performing system maintenance between 8:30 AM and 9:00 AM EST.

During this window, the call centre will only process emergency requests (manually)

All web based services including the web portal will be offline.