07/16/2019 10:38 AM – Dear users, the web portal mapping has been restored to full functionality.
07/16/2019 10:16 AM – Dear users, we are aware that the mapping section in the web portal is not working at this time. Our team is working to resolve this as soon as possible, until then you will not be able to complete your request online. Please check back frequently for updates.
On March 28th 2018 Ontario One Call installed an update for its online services. To ensure you have the best experience please be sure you are using a current stable release web browser and that you have cleared your web browsers cache (temporary files).
Ontario One Call has been made aware that some calls are dropping from the queue after the front end menu, please call back if this occurs. We are working hard to resolve this issue, due to high call volume the estimated wait times are longer.
Currently, after you have made a selection in our front menu no hold music is playing, the call will ring until an agent is available to take your call. Please stay on the line to hold your priority sequence.