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News

Unscheduled Outage – Phone Queues

At approximately 1:45 PM EST Nov 8th 2017 the Contact Center’s phone queues were not accepting calls.   Call volume was re-routed directly to Agents without the front end menu.

The front end menu and queues were restored at 2:21 PM EST Nov 8th, 2017

Phone Volume / some calls dropping

Ontario One Call has been made aware that some calls are dropping from the queue after the front end menu, please call back if this occurs.  We are working hard to resolve this issue, due to high call volume the estimated wait times are longer.

800-400-2255 Hold music

Currently, after you have made a selection in our front menu no hold music is playing, the call will ring until an agent is available to take your call.  Please stay on the line to hold your priority sequence.

 

 

Scheduled System Maintenance June 22nd 2016

On June 22nd 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Scheduled System Maintenance April 26th 2016

On April 26th 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Scheduled System Maintenance April 21st 2016

On April 21st 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Scheduled Maintenance Jan 7th 2016 8 PM

On Jan 7th 2016 starting at 8 PM we will conduct maintenance and a software . During this time the following services will be unavailable.

  • Web-Portal
  • Maps & Subscriptions on the web
  • The call center will only process locates during the maintenance window.
Service Announcement < - click here

All services have been restored to normal. Should you have any questions please email. Solutions@on1call.com

Ontario One Call’s contact center vendor is experiencing a unexpected system outage.

The contact center will operate in manual mode and will be accepting emergency requests only, with a manual dispatch to members.

This does not impact

– Homeowner call volume
– Web portal
360 feedback

We will post updates as they become available.