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News

Web Portal Mapping Offline

07/16/2019 10:38 AM – Dear users, the web portal mapping has been restored to full functionality.

07/16/2019 10:16 AM – Dear users, we are aware that the mapping section in the web portal is not working at this time.  Our team is working to resolve this as soon as possible, until then you will not be able to complete your request online.  Please check back frequently for updates.

 

 

March 28th 2018 – Web Portal Update

On March 28th 2018 Ontario One Call installed an update for its online services.  To ensure you have the best experience please be sure you are using a current stable release web browser and that you have cleared your web browsers cache (temporary files).

Web Portal Mapping Resolved

On Dec 30th at approximately 7 AM the web mapping tools in our web portal went down, At 10:18 AM the mapping tools were restored.

Unscheduled Outage – Phone Queues

At approximately 1:45 PM EST Nov 8th 2017 the Contact Center’s phone queues were not accepting calls.   Call volume was re-routed directly to Agents without the front end menu.

The front end menu and queues were restored at 2:21 PM EST Nov 8th, 2017

Phone Volume / some calls dropping

Ontario One Call has been made aware that some calls are dropping from the queue after the front end menu, please call back if this occurs.  We are working hard to resolve this issue, due to high call volume the estimated wait times are longer.

800-400-2255 Hold music

Currently, after you have made a selection in our front menu no hold music is playing, the call will ring until an agent is available to take your call.  Please stay on the line to hold your priority sequence.

 

 

Scheduled System Maintenance June 22nd 2016

On June 22nd 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Scheduled System Maintenance April 26th 2016

On April 26th 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Scheduled System Maintenance April 21st 2016

On April 21st 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window