Ontario One Call
Attention System Users
TRAINING FOR UPCOMING CHANGES
Effective July 2017, Ontario One Call will be releasing new tools to assist in the creation of web tickets.
Effective December 2017, Ontario One Call will be implementing a new internal system process for the way in which notification is generated.
Please read the following bulletin carefully for important information.
What is changing?
Web ticket tools:
Ontario One Call is adding the following tools to the web-ticket creation process. These changes will aid in the finding of a specific location by the excavator. These additional tools will also assist locators in identifying the requestor’s dig location.
Ontario One Call is making a change to the notification system with the participation of our Members and the Excavators, in order to create an opportunity to achieve the following goals over time.
The goal of this change is to;
Ontario One Call will be holding training sessions for the following changes;
Web Ticket tools for Excavators:
Map Selection Notification Changes for Members:
Click here to read our Press Release regarding “Dig Safe” month.
Attention users, effective December 2017 there will be changes to the notification system. Please review the appropriate document for your use.
Abusive Caller is defined as a caller that uses threatening or intimidating language. The use of obscenities, profanities, degrading comments, vulgar or sexist language, humiliating remarks, or racial slurs are considered abusive behavior. An abusive call can be categorized as any derogatory verbal exchange that is aimed at the agent personally and which makes the employee feel uncomfortable.
An abusive caller exhibits behavior that may result in employees feeling intimidated. Further, it may interfere with the employee’s work; making them feel threatened, and/or affecting their mental state, and their ability to comfortably perform their duties.
Ontario One Call believes that every employee should work in a non-threating atmosphere. Employees are empowered to notify the Compliance Department of abusive calls and/or callers. Compliance will review all such calls and may place restrictions on callers including prohibiting future contact and notifying the caller’s employer of the exchange.
Ontario One Call encourages all employees, members and clients to be mindful of the manner in which they communicate. Together we can promote a healthy and respectful work environment for all.
Click here to view our examples of map selections.
Please find the frequently asked questions from our November training sessions, on mandatory information and map selection.
If you missed the training sessions, please Click Here to watch the recording.
Ontario One Call