The first week in May is traditionally the busiest at Ontario One Call in terms of receiving excavation requests. Based on volumes so far, 2019 will easily surpass all previous records for volume.
During peak season, it’s important for members, LSP’s and excavators to communicate effectively. For excavators planning major projects, it is vital that members and LSP’s are advised well in advance of any specific needs you may have. Just like you would give a supplier plenty of notice for a major request, it’s important to give the same consideration to locators.
When submitting tickets, please pay careful attention to the size of the request area and the amount of work you expect to complete within 30 days. Excavators who submit excessively large excavation areas or don’t start their work in a timely manner are wasting locating resources to the detriment of other excavators. Locators may contact excavators to understand their needs and work to reschedule some of the work to a more appropriate timeline. That’s an important tool to ensure that locates don’t expire and cause more re-locates.
Ontario One Call offers resources to help excavators manage their needs. Our Client Services group can show an excavator the tools on our web portal as well as give advice on how to prepare before submitting a locate request. If you are not familiar with all of those features, contact us at firstname.lastname@example.org and we’ll be happy to help.
For major projects, many excavators are using a dedicated locator model. The feedback from both excavators and members has been very positive when using this method. Ontario One Call can help members with their setup so that they can take advantage of the dedicated locator model. We can also help excavators interested in exploring a dedicated locator project get in touch with the relevant members.
Ontario One Call has applied fixes to the issues related to slowness and streets / drop downs not responding. Please contact email@example.com with details of any continuing or new errors / issues.
No matter how big the job, Ontarian’s urged to Call or Click Before You Dig
It’s the law
March 26, 2019 — Guelph, ON – The financial burden of damage to underground infrastructures in Ontario is estimated at over $667 million in 2018 with 5,042 reported incidents*. No matter how small or shallow the digging is, Ontario homeowners eager to start landscaping and outdoor renovation projects are urged to Call or Click Before You Dig as part of “Dig Safe” month this April..
“Whether you do it yourself or hire a contractor, if you dig, no matter how big, always contact Ontario One Call,” says Ian Simpson, Director of Education, Marketing and Compliance. “Underground infrastructure is often buried just under the surface. Whether you’re building a fence or a deck, digging a pool or planting a tree, be safe. One click or call gives you the peace of mind knowing you are protecting your home, family, and neighborhood.”
Safe digging is serious business. Homeowners should be aware that even a familiar site may be unsafe to dig due to construction alterations, relocations, additions, and natural erosion. Never assume it is safe to dig – there could be gas lines, electricity cables and water lines just below the ground. If someone hits underground cables or pipes there could be serious fire and safety hazards potentially involving police and the fire department.
By law, every Ontario homeowner, or their contractor, must contact Ontario One Call, before they dig. This process prevents damage to buried cables or utility pipes and the loss of essential services.
Once a request is made, Ontario One Call notifies infrastructure companies to visit the property within five business days to mark (locate) underground cables or pipes in the vicinity of the planned dig. Digging without locates is an expensive and dangerous problem in Ontario. There are millions of dollars in damages that are completely avoidable.
Those who do not contact Ontario One Call and damage underground infrastructure could be held liable for damages. For contractors, charges and fines can also follow under the Occupational Health and Safety Act. Despite these penalties, 2018 had 5,042 reported damages to underground cables or pipes. Thirty-six percent of all reported damage in Ontario is caused because a locate was not requested*.
Next time Ontarians visit a Home Depot Tool Rental, Sheridan Nurseries, Garden Gallery or Connon Nurseries location they’re encouraged to pick up a brochure to learn more about Ontario One Call and how easy it is to request a locate.
About Ontario One Call:
Ontario One Call is a not for profit organization created to help protect Ontarians.
Plan a minimum of five business days ahead to allow infrastructure companies enough time to complete their work.
Ontario One Call is a free service and can be contacted 24/7 … call 1-800-400-2255 or click
Time is running out. Join us for the last few webinar sessions!
Free Webinars: Learn what you need to succeed. Whether you are just starting out, need a refresher, want to find out what’s new, or want tips and tricks on how to save time and money these webinars have been created for you.
Throughout the month of MARCH, Ontario One Call’s Education and Training experts will be hosting live webinars to help you with your daily workload.
All webinars are live, providing you with the opportunity to ask questions or seek clarification. Webinars run Monday to Thursday from March 4thto 27th. Click on the link below the webinar description to register for a date and time that works for you.
Alternate Locate Agreements
Low risk work does not always need field markings. Find out how Alternate Locate Agreements can help you save time and money.
This webinar is beneficial for many excavators and most infrastructure owners. Excavators that would benefit most are those that service wire installations, irrigation systems, stump grinding, interlock, paving, sodding, concrete, etc. or any work completed by hydro vac, shovels or spades.
Time is $$$ – Processing your locates online is in your best interest. Let us show you how you can hang up the phone and make the web portal work for you.
This webinar is for anyone that calls in locates and is unfamiliar or simply not comfortable with submitting locates online. We will help simplify the process. We will show you how to set up your ID, how to make permanent changes to your contractor ID, how to process a locate, how to check the status of your locate, where to find contact information, as well as how to search, update and relocate your locates.
Want to find out what’s new? Ontario One Call has introduced new features to help you identify and your excavation areas in greater detail. Start the dig season by learning about the exciting new tools and how to use them.
Effective March 28th, 2019, Ontario One Call will be moving any requests without a single civic to the web. Any requests that contain more than one civic, or have no civic associated will not be processed over the phone.
What is changing?
Any requests from professional contractors that contain more than one civic, or have no civic associated will not be processed over the phone.
What if I have a civic that is near my dig site?
Ontario One Call will not accept requests where the dig is not occurring directly on the property associated with the civic provided. Providing such information to an Agent increases the risk of the map selection they create not matching the dig location, therefore, infrastructure owners may not be notified of the dig properly and damages or injury may occur as a result. The excavators are responsible for providing accurate information for the creation of the request.
What if I can’t find my dig location in the map?
We are here to help, Ontario One Call will have a support line to assist excavators, however, tickets will not be processed by Agents on the phone.
Since the introduction of a new notification system, each request is accompanied by a ‘map selection’, whether the request is made online or by phone.
When the request is made by phone, Ontario One Call Agents have a decreased opportunity to map the dig location appropriately, especially where a civic # is not available or provided. Meaning these map selections are often larger than necessary and notify more infrastructure owners than may be required.
The benefits of this change include;
Improved accuracy through drawing on a satellite image;
Greater opportunity to decrease the amount of locates excavators need to wait for based on the accuracy of the map selection created;
Better control for the excavator over the locate request process;
Ease of creating requests quickly and efficiently;
Greater visibility into the status of the locate through web portal functions.
Changes to Priority Level Requests – Additional Information
Effective August 16th 2018 Ontario One Call will be changing the way in which Priority requests are handled.
What is changing?
Ontario One Call currently has several Priority Levels that are used when callers provide less than 5 business days’ notice on their work to begin date. These levels, Priority 1 – 4, will now become a ‘Standard’ status.
Comparative list: Current to Future Priority Levels
A Priority 0 is a circumstance where a two-hour response may not be necessary or appropriate, but where the impact on people or businesses would cause significant hardship if not addressed promptly. Members may provide a response within 24 business hours, however are not obligated to under the law.
A Priority 0 may be provided on a locate request, at the discretion of Ontario One Call considering all the information provided by the caller. The information provided will be evaluated on a per case basis with the organizations’ supervisors, as may be required.
On March 28th 2018 Ontario One Call installed an update for its online services. To ensure you have the best experience please be sure you are using a current stable release web browser and that you have cleared your web browsers cache (temporary files).