Time is running out. Join us for the last few webinar sessions!
Free Webinars: Learn what you need to succeed. Whether you are just starting out, need a refresher, want to find out what’s new, or want tips and tricks on how to save time and money these webinars have been created for you.
Throughout the month of MARCH, Ontario One Call’s Education and Training experts will be hosting live webinars to help you with your daily workload.
All webinars are live, providing you with the opportunity to ask questions or seek clarification. Webinars run Monday to Thursday from March 4thto 27th. Click on the link below the webinar description to register for a date and time that works for you.
Alternate Locate Agreements
Low risk work does not always need field markings. Find out how Alternate Locate Agreements can help you save time and money.
This webinar is beneficial for many excavators and most infrastructure owners. Excavators that would benefit most are those that service wire installations, irrigation systems, stump grinding, interlock, paving, sodding, concrete, etc. or any work completed by hydro vac, shovels or spades.
Time is $$$ – Processing your locates online is in your best interest. Let us show you how you can hang up the phone and make the web portal work for you.
This webinar is for anyone that calls in locates and is unfamiliar or simply not comfortable with submitting locates online. We will help simplify the process. We will show you how to set up your ID, how to make permanent changes to your contractor ID, how to process a locate, how to check the status of your locate, where to find contact information, as well as how to search, update and relocate your locates.
Want to find out what’s new? Ontario One Call has introduced new features to help you identify and your excavation areas in greater detail. Start the dig season by learning about the exciting new tools and how to use them.
Effective March 28th, 2019, Ontario One Call will be moving any requests without a single civic to the web. Any requests that contain more than one civic, or have no civic associated will not be processed over the phone.
What is changing?
Any requests from professional contractors that contain more than one civic, or have no civic associated will not be processed over the phone.
What if I have a civic that is near my dig site?
Ontario One Call will not accept requests where the dig is not occurring directly on the property associated with the civic provided. Providing such information to an Agent increases the risk of the map selection they create not matching the dig location, therefore, infrastructure owners may not be notified of the dig properly and damages or injury may occur as a result. The excavators are responsible for providing accurate information for the creation of the request.
What if I can’t find my dig location in the map?
We are here to help, Ontario One Call will have a support line to assist excavators, however, tickets will not be processed by Agents on the phone.
Since the introduction of a new notification system, each request is accompanied by a ‘map selection’, whether the request is made online or by phone.
When the request is made by phone, Ontario One Call Agents have a decreased opportunity to map the dig location appropriately, especially where a civic # is not available or provided. Meaning these map selections are often larger than necessary and notify more infrastructure owners than may be required.
The benefits of this change include;
Improved accuracy through drawing on a satellite image;
Greater opportunity to decrease the amount of locates excavators need to wait for based on the accuracy of the map selection created;
Better control for the excavator over the locate request process;
Ease of creating requests quickly and efficiently;
Greater visibility into the status of the locate through web portal functions.
Changes to Priority Level Requests – Additional Information
Effective August 16th 2018 Ontario One Call will be changing the way in which Priority requests are handled.
What is changing?
Ontario One Call currently has several Priority Levels that are used when callers provide less than 5 business days’ notice on their work to begin date. These levels, Priority 1 – 4, will now become a ‘Standard’ status.
Comparative list: Current to Future Priority Levels
A Priority 0 is a circumstance where a two-hour response may not be necessary or appropriate, but where the impact on people or businesses would cause significant hardship if not addressed promptly. Members may provide a response within 24 business hours, however are not obligated to under the law.
A Priority 0 may be provided on a locate request, at the discretion of Ontario One Call considering all the information provided by the caller. The information provided will be evaluated on a per case basis with the organizations’ supervisors, as may be required.
On March 8th 2018 Ontario One Call installed an update for its online services. To ensure you have the best experience please be sure you are using a current stable release web browser and that you have cleared your web browsers cache (temporary files).
Changes to Ontario One Call’s Ticket Submission by Phone
Effective April 2, 2018, Ontario One Call will be migrating the multiple request phone queues for locate requests to the web.
Please read the following bulletin carefully for important information.
What is changing?
Phone queue migration for Contractors:
Late in 2017, Ontario One Call announced plans to migrate professional contractors entirely to the web platform for spring of 2018. However, with the decision to add further improvements and to allow for a transition period for our users this change will be phased in over time.
Effective April 2, 2018 the multiple request will no longer be available by phone. Excavators who wish to submit more than one ticket simultaneously will be required to use the web portal.
What doesn’t change?
Single ticket requests, homeowner requests and legitimate emergency requests will continue to be available for processing by phone at 1-800-400-2255 for all requestors.
How can I prepare for this change?
Ontario One Call is dedicated in supporting you through this transition.
We know that people have different comfort levels with technology, and for many people this will be a change in how they do this part of their job.
That’s why we’re giving plenty of advance notice and making sure everyone has opportunities to adapt to the new requirements.