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Time is running out. Join us for the last few webinar sessions!

March Webinars

Time is running out. Join us for the last few webinar sessions!

 

Free Webinars: Learn what you need to succeed.  Whether you are just starting out, need a refresher, want to find out what’s new, or want tips and tricks on how to save time and money these webinars have been created for you.

Throughout the month of MARCH, Ontario One Call’s Education and Training experts will be hosting live webinars to help you with your daily workload.

All webinars are live, providing you with the opportunity to ask questions or seek clarification. Webinars run Monday to Thursday from March 4thto 27th. Click on the link below the webinar description to register for a date and time that works for you.

 

Available Topics:

Alternate Locate Agreements

Low risk work does not always need field markings. Find out how Alternate Locate Agreements can help you save time and money.

This webinar is beneficial for many excavators and most infrastructure owners. Excavators that would benefit most are those that service wire installations, irrigation systems, stump grinding, interlock, paving, sodding, concrete, etc. or any work completed by hydro vac, shovels or spades.

https://www.on1call.com/events/2019-03/

 

Don’t Get Delayed: Relocates and You

Find out about relocates.  This webinar will explore relocates, various relocate delays and the recommended procedures around relocates and ticket processing

https://www.on1call.com/events/2019-03/

 

Paving the Way to Clicking Rather than Calling

Time is $$$ – Processing your locates online is in your best interest. Let us show you how you can hang up the phone and make the web portal work for you.
This webinar is for anyone that calls in locates and is unfamiliar or simply not comfortable with submitting locates online. We will help simplify the process.  We will show you how to set up your ID, how to make permanent changes to your contractor ID, how to process a locate, how to check the status of your locate, where to find contact information, as well as how to search, update and relocate your locates.

https://www.on1call.com/events/2019-03/

 

What’s new with Web tools

Want to find out what’s new?  Ontario One Call has introduced new features to help you identify and your excavation areas in greater detail. Start the dig season by learning about the exciting new tools and how to use them.

https://www.on1call.com/events/2019-03/

 

Did you miss the webinar you wanted to attend, or is there something else you need to learn?

We are here to support you. Reach out to our Education and Training team to set up a session training@on1call.com

 

Regards,

Ontario One Call

Ontario One Call – Web Portal Changes – Additional Mapping Tools

Attention Users

Changes to the Web Portal – Additional Mapping Tools

Effective March 28, 2019, Ontario One Call will be introducing new tools to the map selection created within the Locate Request on the Web Portal.

What is changing?

The following tools will be added to the aerial image in the Web Portal Locate Request

  1. Civic Layer 

A new civic layer will be introduced to the aerial image within the web portal, which shows the civic numbers over the property to which the civic number is registered.

This adds a new layer of visibility and navigation to help excavators find their dig location when it is associated to a civic address.

Please note: This feature is to be used a reference only, some areas may have varying accuracy.  If you are unsure, use other sources to find your dig location appropriately.

An example of the civic layer at 104 Cooper Drive, Guelph

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Changes to Requests Submitted by Phone

Attention Users

Changes to Requests Submitted by Phone

 

Effective March 28th, 2019, Ontario One Call will be moving any requests without a single civic to the web. Any requests that contain more than one civic, or have no civic associated will not be processed over the phone.

 

What is changing?

Any requests from professional contractors that contain more than one civic, or have no civic associated will not be processed over the phone.

What if I have a civic that is near my dig site?

Ontario One Call will not accept requests where the dig is not occurring directly on the property associated with the civic provided.  Providing such information to an Agent increases the risk of the map selection they create not matching the dig location, therefore, infrastructure owners may not be notified of the dig properly and damages or injury may occur as a result. The excavators are responsible for providing accurate information for the creation of the request.

 

What if I can’t find my dig location in the map?

We are here to help, Ontario One Call will have a support line to assist excavators, however, tickets will not be processed by Agents on the phone.

For more in-depth training or assistance please contact us by emailing solutions@on1call.com.

 

Why is this changing?

Since the introduction of a new notification system, each request is accompanied by a ‘map selection’, whether the request is made online or by phone.

When the request is made by phone, Ontario One Call Agents have a decreased opportunity to map the dig location appropriately, especially where a civic # is not available or provided. Meaning these map selections are often larger than necessary and notify more infrastructure owners than may be required.

The benefits of this change include;

  • Improved accuracy through drawing on a satellite image;
  • Greater opportunity to decrease the amount of locates excavators need to wait for based on the accuracy of the map selection created;
  • Better control for the excavator over the locate request process;
    • Ease of creating requests quickly and efficiently;
    • Greater visibility into the status of the locate through web portal functions.

 

Regards,

Ontario One Call

Scheduled System Maintenance June 21st, 2018

Attention Users

Scheduled System Maintenance

 

Begining 8:00 PM (EST) Thursday, June 21st, 2018 until 4:00 AM Friday, June, 22nd; Ontario One Call will be performing maintenance on its information technology systems.

 

During this time we will only accept emergency locate requests via telephone and dispatch via a manual process.

Call 1-800-400-2255

The following services will not be available during the maintenance window.

– Web Portal

– Contractor Bridge

360 feedback (TCP/IP and Webservice)

– Corporate Website

– Maps on the web

– Subscriptions on the web

– Ontario One Calls Mailing list

 

Regards,

Ontario One Call

Scheduled System Maintenance June 14th, 2018

Attention Users

Scheduled System Maintenance

 

On Thursday, June 14th, 2018 starting at 8:00 PM and lasting up to 12:00 AM (midnight EST) Ontario One Call will be performing maintenance on its information technology systems.

 

During this time we will only accept emergency locate requests via telephone and dispatch via a manual process.

Call 1-800-400-2255

The following services will not be available during the maintenance window.

– Web Portal

– Contractor Bridge

360 feedback (TCP/IP and Webservice)

– Corporate Website

– Maps on the web

– Subscriptions on the web

– Ontario One Calls Mailing list

 

Regards,

Ontario One Call

Changes to Priority Level Requests – Additional Information

Attention System Users

Changes to Priority Level Requests – Additional Information

 

Effective August 16th 2018 Ontario One Call will be changing the way in which Priority requests are handled. 

 

What is changing?

Ontario One Call currently has several Priority Levels that are used when callers provide less than 5 business days’ notice on their work to begin date. These levels, Priority 1 – 4, will now become a ‘Standard’ status.

 

Comparative list: Current to Future Priority Levels

Current List of Priorities – Before August 2018

Future List – Beginning August 2018

Member’s Time to respond

Emergency

Emergency

2 hours

Priority 0 – deferred emergency, used only at the discretion of Ontario One Call

Priority 0 – deferred emergency used only at the discretion of Ontario One Call

Up to 5 business days, courtesy quicker response

Standard

Standard

Up to 5 business days

Sewer Lateral

Sewer Lateral

2 hours

Design and Planning

Design and Planning

No mandatory time frame

Priority 1

Standard

Up to 5 business days

Priority 2

Standard

Up to 5 business days

Priority 3

Standard

Up to 5 business days

Priority 4

Standard

Up to 5 business days

 

What is a Priority 0:

A Priority 0 is a circumstance where a two-hour response may not be necessary or appropriate, but where the impact on people or businesses would cause significant hardship if not addressed promptly.  Members may provide a response within 24 business hours, however are not obligated to under the law. 

A Priority 0 may be provided on a locate request, at the discretion of Ontario One Call considering all the information provided by the caller. The information provided will be evaluated on a per case basis with the organizations’ supervisors, as may be required.

 

Regards,

Ontario One Call

March 8th 2018 – Web Portal Update

On March 8th 2018 Ontario One Call installed an update for its online services.  To ensure you have the best experience please be sure you are using a current stable release web browser and that you have cleared your web browsers cache (temporary files).

Changes to Ontario One Call’s Ticket Submission by Phone

Attention System Users

Changes to Ontario One Call’s Ticket Submission by Phone

 

Effective April 2, 2018, Ontario One Call will be migrating the multiple request phone queues for locate requests to the web.

Please read the following bulletin carefully for important information.

 

What is changing?

Phone queue migration for Contractors:

Late in 2017, Ontario One Call announced plans to migrate professional contractors entirely to the web platform for spring of 2018.  However, with the decision to add further improvements and to allow for a transition period for our users this change will be phased in over time. 

Effective April 2, 2018 the multiple request will no longer be available by phone. Excavators who wish to submit more than one ticket simultaneously will be required to use the web portal.

 

What doesn’t change?

Single ticket requests, homeowner requests and legitimate emergency requests will continue to be available for processing by phone at 1-800-400-2255 for all requestors.

 

How can I prepare for this change?

Ontario One Call is dedicated in supporting you through this transition. 

We know that people have different comfort levels with technology, and for many people this will be a change in how they do this part of their job. 

That’s why we’re giving plenty of advance notice and making sure everyone has opportunities to adapt to the new requirements. 

You can begin using the Web Portal today;

https://www.on1call.com/webportalnewuser/

 

Familiarize yourself with this process over the next few months by doing the following:

 

 

 

  • Contact solutions@on1call.com to better understand how to process locate requests through Ontario One Call’s Web Portal. Support will be available for excavators throughout the transition.

 

Regards,

Ontario One Call

Web Portal Mapping Resolved

On Dec 30th at approximately 7 AM the web mapping tools in our web portal went down, At 10:18 AM the mapping tools were restored.

Scheduled Maintenance Dec 3rd 2017

Attention Users

Maintenance Scheduled Down-Time

 

On Dec3rd, 2017 starting at 7:00 PM and lasting up to 12:00 AM (midnight EST) Ontario One Call will be performing maintenance on its information technology systems.

During this time we will only accept emergency locate requests via telephone and dispatch via a manual process.

Call 1-800-400-2255

The following services will not be available during the maintenance window.

– Web Portal

– Contractor Bridge

360 feedback (TCP/IP and Webservice)

– Corporate Website

– Maps on the web

– Subscriptions on the web

Regards,

Ontario One Call