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News

Maintenance Scheduled Down-Time

Attention Users

Maintenance Scheduled Down-Time

 

On June 1st, 2017 starting at 6:00 PM and lasting up to 12:00 AM (midnight EST) Ontario One Call will be performing maintenance on its information technology systems.

During this time we will only accept emergency locate requests via telephone and dispatch via a manual process.

Call 1-800-400-2255

The following services will not be available during the maintenance window.

– Web Portal

– Contractor Bridge

360 feedback (TCP/IP and Webservice)

– Corporate Website

– Maps on the web

– Subscriptions on the web

Regards,

Ontario One Call

Ontario One Call – Training Registration for Upcoming Changes

Ontario One Call

Attention System Users

TRAINING FOR UPCOMING CHANGES

Register Below!

 

Effective July 2017, Ontario One Call will be releasing new tools to assist in the creation of web tickets.

Effective December 2017, Ontario One Call will be implementing a new internal system process for the way in which notification is generated.

Please read the following bulletin carefully for important information.

 

What is changing?

Web ticket tools:

Ontario One Call is adding the following tools to the web-ticket creation process.  These changes will aid in the finding of a specific location by the excavator.  These additional tools will also assist locators in identifying the requestor’s dig location.

  1. Civic Pin Drop
  2. Measuring tool
  3. Refresh Map Tool
  4. Multiple selection display tool

 

Notification Changes:

Ontario One Call is making a change to the notification system with the participation of our Members and the Excavators, in order to create an opportunity to achieve the following goals over time.

The goal of this change is to;

  • Obtain more accurate information about the dig location;
  • Accurately reduce the number of the owners of infrastructure notified on a locate request, by decreasing the notification area through the map selection
  • Reduce the waiting time for the completion of locates

 

Training Registration:

Ontario One Call will be holding training sessions for the following changes;

Web Ticket tools for Excavators:

https://attendee.gotowebinar.com/rt/7961747697411866626

 

Map Selection Notification Changes for Members:

https://attendee.gotowebinar.com/rt/4342335738986544387

Ontario One Call Stands Up to Abusive Callers
Ontario One Call is committed to providing a work environment in which all individuals are treated with dignity and respect.  Harassing behavior in the workplace is unacceptable from anyone; including those we serve.  Therefore, Ontario One Call has developed policies and protocol around how to deal with abusive callers to support and protect our employees, members, and clients.  Please note that abusive language and behavior will not be tolerated.

Abusive Caller is defined as a caller that uses threatening or intimidating language.  The use of obscenities, profanities, degrading comments, vulgar or sexist language, humiliating remarks, or racial slurs are considered abusive behavior.  An abusive call can be categorized as any derogatory verbal exchange that is aimed at the agent personally and which makes the employee feel uncomfortable.

An abusive caller exhibits behavior that may result in employees feeling intimidated.  Further, it may interfere with the employee’s work; making them feel threatened, and/or affecting their mental state, and their ability to comfortably perform their duties.

Ontario One Call believes that every employee should work in a non-threating atmosphere.  Employees are empowered to notify the Compliance Department of abusive calls and/or callers.  Compliance will review all such calls and may place restrictions on callers including prohibiting future contact and notifying the caller’s employer of the exchange.

Ontario One Call encourages all employees, members and clients to be mindful of the manner in which they communicate.  Together we can promote a healthy and respectful work environment for all.