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News

Scheduled Maintenance Jan 7th 2016 8 PM

On Jan 7th 2016 starting at 8 PM we will conduct maintenance and a software . During this time the following services will be unavailable.

  • Web-Portal
  • Maps & Subscriptions on the web
  • The call center will only process locates during the maintenance window.
Important Notice – Contact Center Transition

Front End Menu Change:

With the transition of the contact center, the front end menu has slight changes.
Please listen to the call recordings for appropriate queues,

1. At the beginning of the call;
a. Press 1 for French
b. Press 2 for English
2. After selecting your language;
a. Press 1 for Contractor
b. Press 2 for Homeowner

From these selections please listen carefully to the option you require алоэ холика холика.

Two new queue additions for contractors;

Multiple request queue – the excavator selects this queue if they have more than 1 ticket to process
Single request queue – the excavator selects this queue if they have a single ticket to process

QUESTIONS?
For more information, please contact solutions@on1call.com