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Ontario One Call – System Maintenance Nov 23rd, 2016

Ontario One Call will be performing system maintenance November 23rd, 2016 between 9:00 PM and 12:00 am EST.

During this maintenance window, the call center will only process emergency locates during the maintenance window and the following applications will be offline.

  • Web Portal
  • 360 Feedback
  • Maps on the web
  • Subscriptions on the web

 

Ontario One Call – Emergency System Maintenance

As a result of an update last night, additional patches will be installed this evening.

At 4:00 PM EST the Web Portal will be offline for up to 30 mins.

At 6:30 PM EST the Call Centre will operate in a manual mode only accepting emergencies for up to 30 mins.

Ontario One Call – Unscheduled System Maintenance

Due to an unforeseen system issue Ontario One Call will be performing system maintenance between 8:30 AM and 9:00 AM EST.

During this window, the call centre will only process emergency requests (manually)

All web based services including the web portal will be offline.

Phone Volume / some calls dropping

Ontario One Call has been made aware that some calls are dropping from the queue after the front end menu, please call back if this occurs.  We are working hard to resolve this issue, due to high call volume the estimated wait times are longer.

800-400-2255 Hold music

Currently, after you have made a selection in our front menu no hold music is playing, the call will ring until an agent is available to take your call.  Please stay on the line to hold your priority sequence.

 

 

Scheduled System Maintenance April 26th 2016

On April 26th 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Scheduled System Maintenance April 21st 2016

On April 21st 2016 starting at 6 PM we will conduct system maintenance. During this time the following services will be unavailable.

360 Feedback
– Web-Portal
– Maps & Subscriptions on the web
– The call center will only process emergency locates during the maintenance window

Annual Ontario One Call training

Join Ontario One Call’s annual training webinar for a refresher or learn new skills right before dig season heats up.

These sessions will be held on February 29th, and repeated on March 3rd and March 8th.

Choose from any of the 1 hour training sessions on :

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7:30am to 8:30am (EST) – Using Ontario One Call’s web services

Ontario One Call will train participants on how to use the One Call web platform from a contractors point of view, and may solicit feedback on its web platform for possible future changes. Register at https://attendee.gotowebinar.com/register/7893421836257486594

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9:00am to 10:00am (EST) – Help get your locates faster

What can you do as an excavator to ensure you get your locates faster? Attend this webinar and find out. Register at https://attendee.gotowebinar.com/register/8758571461061527042

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10:30am to 11:30am (EST)- Member Panel Discussion

Looking to help steer the ship? Members of the Compliance Committee and Operations Committee are on hand to discuss their upcoming plans and answer your questions.

Please provide any questions you want the panelists to talk about prior to Feb 26 2016 and send them to jhitchcock@on1call.com. Register for this event at https://attendee.gotowebinar.com/register/8644711534447273730

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1:00pm to 2:00pm (EST) – The Alternate Locate Program

This training session is a Member’s introduction to the alternate locate program which is one of the ways for Members to reduce their workload and tackle critical locates effectively. Register at https://attendee.gotowebinar.com/register/2651510046440625156

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2:30pm to 3:30pm (EST) – 360 Feedback

Have questions on how to comply with the reporting requirements of the Act? Let’s talk about 360 feedback and how you can accomplish compliance under the law. Register at https://attendee.gotowebinar.com/register/5136573450981864452

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You may also wish to join the 4 hour training session to learn about all aspects of Ontario One Call, from A to Z. This webinar will be available on March 1 from 8am until noon and repeated on March 4th and March 9th. Register by going to https://attendee.gotowebinar.com/register/5421116065134969345.

You must register if you wish to attend. Space is limited so act fast.

If you have any questions, please contact us at solutions@on1call.com

Regards,

Training and Education
Ontario One Call

Scheduled Maintenance Jan 7th 2016 8 PM

On Jan 7th 2016 starting at 8 PM we will conduct maintenance and a software . During this time the following services will be unavailable.

  • Web-Portal
  • Maps & Subscriptions on the web
  • The call center will only process locates during the maintenance window.