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Testimonials

“We are happy to be a member of Ontario One Call. They provide excellent customer service, are efficient and very helpful. We have full confidence in the services that Ontario One Call provides, and would recommend membership to all utility owners and excavators.”

Tiffany Blair, Locates/Damage Prevention Coordinator, Atria Networks LP (A Rogers Company)


“I’d say having Ontario One Call brings us peace of mind. We know that anyone who needs to work on the street will need to go through them and our infrastructure is guarded by them. Staff at Ontario One Call are great, they are always there when you need them and their response time is very quick. For the past few years that I’ve been working with them, I’ve experienced no problem at all. Thanks to the professionalism of Ontario One Call and taking our business very seriously.”

Shahin Moshtagh, Facilities Manager, Beanfield Metroconnect Inc.


“The reasons we find Ontario One call assists our company are:

  • Screen/receive calls first and take down all necessary information for utility owners and delivered to us in an easy-to-read format

  • Answer questions about locate times and all information about ground disturbance

  • Easy-to-use request/look up/submit a ticket for a locate

  • I like that when we do submit a ticket all utility owners in the area are listed on the bottom so you know who many responses to expect

  • Friendly staff to deal with and are always working on upgrading the system to make it easier to use

  • Staff are very accommodating when information is requested (i.e. look up past tickets)

  • Very good at training new utility owners on how to update coverage maps

  • Screen out calls that are not near our pipelines so we don’t have extra calls to sort through

  • I appreciate the training/information sessions – very valuable so we get a better understanding of how calls are handled.”

Amy Vandendool, BP Canada Energy Company


“When we met you had described a process to get registered with Ontario One Call that seemed straightforward and relatively easy. It has been all of that. The registration process was handled by various people on your side who were all professional and helpful.”

Mike Pescod, Cornwall Electric and Canadian Niagara Power


“Ontario One Call has been providing Enersource with excellent service for several years now. Their sincerity and dedication is evident. On the rare occasion when a problem occurs, their Solutions Department will work conscientiously to get the matter solved effectively with minimal delay.

They are very willing to take the time to come to your office to either discuss any concerns you may have or to teach staff things such as processing online ticket requests. They regularly look for ways in which to better serve their clients and have always been open to new ideas and concepts.”

Kimberley Nugent, Engineering Service Coordinator, Enersource


“I am writing to express my concerns with those who are not signed up with Ontario One Call. It’s sad to say our company was once one of those companies. We didn’t think it was necessary because we would do all our own locates. This was far from the truth as we found out on a number of cases. We had three near misses on one of our high-pressure gas lines because the contractor from out of the area had an “all clear” from Union Gas. This contractor didn’t realize that Natural Resource Gas was even here. At this point we could see there was a large need to be registered with Ontario One Call. Since we have registered with Ontario One Call a lot of contractors have said to me how long has this company been in business because they have done work in the area for years and never had locates from us before. We now realize that our company has been very lucky when it comes to our gas lines.”

Jim Smith, Service Manager, Natural Resource Gas


“Sun-Canadian Pipeline is a refined products pipeline shipper in south-western Ontario. We have been partners in Ontario One Call since its inception. The service is invaluable to the safety of our business, locates are handled promptly and efficiently. Emergency locates and follow-up is critical. We continue to be pleased with our partnership with Ontario One Call.”

Randy Gartley, Sun-Canadian Pipeline


“Switching to Ontario One Call was easy, and the Ontario One Call Implementation Team made the process simple. Our customers appreciate having to make one less call now to request a locate. Ontario One Call’s staff are very knowledgeable about the system and quickly resolve any issues we have.”

Nicole Evans, Compliance Officer, Powerstream


“Before joining Ontario One Call, we thought we were receiving most of the locate requests for excavation near Regional water and sewer infrastructure. But after becoming a member, we realized that we were missing over half of these requests. Ontario One Call membership has simplified locate requests for excavators, supported a ticket management system used to pre-screen locate requests and most importantly, reduced damages and injuries caused by excavation without water and sewer locates by ensuring that we are notified of excavation.”

Greg Epp, Water & Wastewater Engineering, Niagara Region


“As a municipality we depend on Ontario One Call to ensure all underground Infrastructure owners are notified of our intent or others to excavate in the Township. Ontario One Call always delivers prompt and efficient service.”

Janice Gillis, Public Works, Administrative Assistant, St. Clair Township


“As the owner and administrator of public road allowances, the City of London has long been a strong supporter of the “one-call” locate concept. This is not only due to concerns of efficiency and liability, but also to ensure the delivery of good public service being demanded by municipal taxpayers. In our opinion, membership in Ontario One Call is not only the smart choice, but has become an essential component in a well-managed municipal-utility relationship here in the City of London.”

A. Gary Irwin, O.L.S., O.L.I.P, Manager of Geomatics and Chief Surveyor, Corporation of the City of London


“The transition to Ontario One Call was easy and seamless, with no problems at all. Any issues that came up were always dealt with immediately and positively. We have received no negative feedback from homeowners, who love the simplicity of the new system by reducing the number of calls they have to make. The Town is working with local contractors to educate them on using Ontario One Call for locate requests.”

Liz Saunders, Town of the Blue Mountains