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News & Events

Stay up to date with ON1Call

Map Selection examples

December 5, 2016 | News

Click here to view our examples of map selections.

 

New Glossary Term

December 5, 2016 | News

Project WorkClick here for more information

 

FAQ – Web Portal Mandatory Information Training Session

December 2, 2016 | News, News Releases

Please find the frequently asked questions from our November training sessions. CLICK HERE

 

Ontario One Call – System Maintenance Nov 23, 2016

November 23, 2016 | Archived – News

Ontario One Call will be performing system maintenance November 23rd, 2016 between 9:00 PM and 12:00 am EST.

During this maintenance window, the call center will only process emergency locates during the maintenance window and the following applications will be offline.

 

Ontario One Call – Emergency System Maintenance

September 30, 2016 | Archived – News

As a result of an update last night, additional patches will be installed this evening.

At 4:00 PM EST the Web Portal will be offline for up to 30 mins.

At 6:30 PM EST the Call Centre will operate in a manual mode only accepting emergencies for up to 30 mins.

 

Ontario One Call – Unscheduled System Maintenance

August 24, 2016 | Archived – News

Due to an unforeseen system issue Ontario One Call will be performing system maintenance between 8:30 AM and 9:00 AM EST.

During this window, the call centre will only process emergency requests (manually)

All web based services including the web portal will be offline.

 

Ontario One Call – Training Sessions Mandatory Map and Fields

August 11, 2016 | News

Click here to read more.

 

Ontario One Call – Mandatory Map Selection

August 11, 2016 | News

Click here to read more.

 

Ontario One Call – Mandatory Fields Changes 2016

August 11, 2016 | News

Click here to read more.

 

Phone Volume/some calls dropping

July 18, 2016 | Archived – News, Archived – News, System Status

Ontario One Call has been made aware that some calls are dropping from the queue after the front end menu, please call back if this occurs.  We are working hard to resolve this issue, due to high call volume the estimated wait times are longer.