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March 24, 2005
To our valued members: As we are all well aware, peak digging season will shortly be upon us. As One Call locate requests rise with every passing year, accurate and efficient transfer of information between One Call and locators is becoming more important than ever. The One Call center uses the most advanced mapping and ticket transmission software available to us and is continuously working with our software provider, TelDig, to improve our service to you. In order to maintain the highest level of quality possible, new innovations must always be sought and improvements made. Not every member is currently receiving One Call locate notifications at the most advanced level possible. The recommended format for receiving One Call tickets is TelDig 2003. Ensuring all members are receiving tickets in this format is beneficial for everyone. More detailed information is sent to the member with TelDig 2003, and more possibilities exist for future upgrades. This format is ideal for data manipulation, reporting, etc. A uniform format across the board is also easier to troubleshoot, resulting in faster problem resolution and greater efficiency. The current upgrades will include new information regarding:
Our goal is to ensure that all members are receiving One Call tickets through TelDig 2003 format as soon as possible. This will require a programming change and may require a change in your receiving medium and software. If, at this time, it is impossible to upgrade to the TelDig 2003 format there is one alternative. The Ontario 2 format is also acceptable for the current upgrade, but may not be a sufficient configuration for future updates. The One Call IT Department is available to answer any questions or concerns you may have along the way and can be reached at 519-767-4330. Ontario One Call |
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