"Ontario One Call Ltd." or "ON1Call", is a Not-For-Profit corporation formed in 1996 to establish a call centre to receive excavator locate requests within the Province of Ontario and to notify the members with underground facilities in the vicinity of the dig site.

Ontario One Call formally became a Not-For-Profit Corporation on August 11, 2011, when new Letters Patent from the Ontario Ministry of Government Services were issued. What does this change mean? Click HERE!

Vision Statement

To reduce damages to underground facilities and promote safe excavation practices through the operation of a state of the art One Call Centre for all facility owners in Ontario.

Mission Statement

We will accomplish this by:

  • Increasing membership & understanding our member needs
  • Maintaining a mutually healthy alliance relationship with our service providers
  • Focusing on providing a cost-effective and high quality service to stakeholders
  • Promoting damage prevention initiatives in Ontario and industry wide
  • Providing an open and dependable communication channel for all stakeholders
  • Enhance call centre operational excellence through consistent, repeatable processes
  • Adopt best practices